smartREPAY has been in live operation across multiple train operators for more than half a decade and processes over 50% of all submitted claims in the industry. During this time smartREPAY has proficiently dealt with strikes, emergency timetables and additional compensation schemes.
smartREPAY uses multiple sources of industry data to validate the submitted details, verify the ticket and journey, and then calculate the eligible delay, all the while evaluating for potential fraud, to arrive at the claim decision.